Triage in the Emergency Room

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A common misconception about the Emergency Department is that patients are treated on a first come, first served basis. This isn’t the case. Instead, patients are triaged, or prioritized by the severity of their condition and the urgency of their treatment needs.

All of our patients’ needs are important and we understand it is frustrating to wait when you’re sick and it’s difficult to be patient when you’re in pain, but waiting to be seen in the emergency room is a good sign. It means that your illness or injury isn’t critical and doesn’t require immediate attention.

Please know that our staff is trained to evaluate each patient’s symptoms as they arrive and determine the level of care that they require. Critical needs requiring lifesaving measures will be met first, followed by urgent care needs. Minor injuries and mild illnesses will be prioritized after patients with more severe symptoms are treated.

If your symptoms aren’t emergent, consider going to Doctor’s Urgent Care (open Monday – Friday from 6:00 – 11:30 p.m. and holidays and weekend from 1:30 – 9:30 p.m.) or making an appointment with your primary care provider. If you are seeking a provider, a full list of our primary care physicians and nurse practitioners is available at mercer-health.com. You can make an appointment with a provider accepting new patients by calling 419-586-1655.

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