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Virtual Quick Care FAQs


Mercer Health recently announced enhanced Virtual Care options to provide convenient access to care—when and where it’s needed—for established Mercer Health Medical Group patients and for community members who do not have a Mercer Health primary care provider.

“We began seeing patients virtually to limit exposure during the COVID-19 pandemic,” says Dr. Terpstra, Mercer Health’s Virtual Care physician advocate, said. “Most recently, we have developed a Virtual Quick Care concept. With Mercer Health’s Virtual Quick Care service, patients with or without a Mercer Health Medical Group provider can make one phone call and get an appointment quickly, if not immediately.”

What is Virtual Quick Care?

Virtual Quick Care is a type of Virtual Care visit that allows a patient to seek care quickly, in a virtual setting, with any available Mercer Health provider. Virtual Quick Care does not require a patient to have an established Mercer Health Medical Group provider. Virtual Quick Care is available Monday – Friday, 7 a.m. – 5 p.m. Some patients, depending on medical history and active symptoms, may not be eligible for Virtual Quick Care and may require a traditional in-person appointment.

Who can schedule a Virtual Quick Care visit?

  • Patients with a current Mercer Health Medical Group provider, can call his or her provider office to schedule a virtual visit. In some instances, a patient may require an in-person visit.
  • Patients without a current Mercer Health Medical Group provider, can call one centralized number, 567-890-MHMD (6463) and a Mercer Health representative will help schedule a virtual visit. In some instances, an in-person visit may be required.

I have a family doctor; can I use Virtual Quick Care?

Yes. Any patient who needs care quickly, whether they have a Mercer Health Medical Group primary care provider or not, can call 567-890-MHMD (6463) for a Virtual Quick Care visit with an available provider.

What symptoms and conditions can be seen in a Virtual Quick Care visit?

Virtual visits are great for treating and discussing:

  • Colds & Coughs
  • Fevers & Flus
  • Allergies
  • Other Minor Respiratory Concerns
  • Minor Cuts, Rashes, & Burns
  • Sinus Problems
  • Pink Eye
  • COVID Consultation

Will my insurance cover Virtual Quick Care?

Many insurances now cover virtual care appointments.  Contact your insurance provider with specific questions.

It’s important to remember that Virtual Quick Care is not appropriate in an emergency. As always, the emergency department provides emergency care 24 hours a day, 7 days a week. Patients needing emergency medical care should call 911 or go directly to the Emergency Department at Mercer Health’s Mercer County Community Hospital.

For more information on Virtual Care, Mercer Health Medical Group locations and other care options, including Doctors’ Urgent Care and Emergency Services, visit www.mercer-health.com.